Frequently Asked Questions

Do I need to trim the wick?

 

Please do not trim the wick before first use. Every Oh Wow Candle comes pre-trimmed. Make sure to always allow the candle to burn long enough for the wax to create a thin layer of clear wax all the way around the jar, this will maximize the fragrance and prevent "tunneling". After initial use, maintain the wick at 1/4 inch, or slightly longer. Keep wax free of any foreign debris. Never burn more than 4 hours at a time. Keep away from drafts. Only burn on heat resistant surfaces. Never leave unattended. Discontinue use when only 1/2 inch of wax remains. 

How long do our products last?

 

  • Fragrance Flight: 3 hours (each)

  • Wax Melt Tray: 11-12 hours

  • 8oz Candle (Small): 30 hours

  • 10oz Candle (Medium): 40 hours

  • 12oz Mason Jar Candle: 45-50 hours

  • 16oz Candle (Large): 60 hours

  • Reed Diffusers: 6-8 Weeks initially; Refill Reeds provide an additional 6-8 weeks.

Unsure about which fragrances to try?

 

Every customer is different. While we aim to hear you say, "Oh Wow" with your purchase, what may be strong, or smell good to others, is variable from person to person. We have created Oh Wow Fragrance Flights to assist in the decision-making process! These 1oz sample wax melts, are available at a low cost, and in various quantities, to allow the customer to try a variety of different fragrances. 

Where do you ship to?

 

We ship to all 50 states. We are usually able to process orders within 24-48 hours, with shipping times ranging from 1-3 business days. All of our packages are tracked and insured. 

What is your Return Policy?

 

As a small business, we aim to have every customer satisfied. If you received a damaged item or missing item? Please email us at info.ohwowcandles@gmail.com so we can remedy the issue. We will need a photo of any damaged items and the packaging in order to submit insurance claims. 

Changed your mind? If you are not completely satisfied with your purchase, please email us at info.ohwowcandles@gmail.com for a return authorization. Return shipping is the responsibility of the customer.

 

What is your Shipping Policy?

 

If you received a damaged item or missing item? Please email us at info.ohwowcandles@gmail.com so we can remedy the issue. We will need a photo of any damaged items and the packaging in order to submit insurance claims. 

If your order was lost in transit, or says it was delivered but is not at your residence, you will need to file a claim with USPS/FedEx. To file the claim, contact us for the tracking information to submit to your local post office, and speak directly to the postmaster. Explain the package was marked as delivered by your courier, but was not received at the residence address. 

 
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Naples, FL • Phone: (239) 293-7806 • Email: info.ohwowcandles@gmail.com

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